During the course of the event, the speakers discussed the important role that technology plays in helping local restaurants optimise their delivery operations, maximise profitability in the delivery-only model, keep customers loyal in the digital food space and the food trends in 2023.
Naji Haddad, MENA General Manager at Deliverect
Naji Haddad, MENA General Manager at Deliverect, said "Now more than ever, restaurants are realising the integral role technology is having on the food industry. We saw it before the pandemic when online delivery started increasing, and then the pandemic accelerated it tenfold. The majority of restaurants started adopting delivery, online ordering, and digital menus. While technology has already improved several aspects of the restaurant industry, there is still much more to be done. The future of food is digital, and technology will continue to be a key driver in achieving growth, profitability, and improving customer experience.”
Deliveroo’s commitment to refining its technological tools enables the company to support thousands of restaurant partners and hundreds of thousands of customers. Deliveroo's technology helps partners streamline operations, manage businesses more efficiently, and provide an exceptional customer experience by predicting demand, optimising delivery, and allowing testing, analysis, and continuous improvement.
Seham AlHusaini, General Manager of Deliveroo, said: “As leaders in the food technology space, Deliveroo is proud to have spearheaded a variety of tools that have made life that much easier for restaurants, customers, and riders. With years of experience in the regional and international food industry, Deliveroo has long been at the forefront of the digital food delivery space, recognizing food trends and paving new strategies on how to keep customers engaged. We look forward to surprising and inspiring customers to keep trying new foods, while continuing to work with riders and restaurant partners that make Kuwait such an outstanding food hub.”
Deliverect's is considered the backbone of digital food and helps businesses connect with their customers through online commerce. Deliverect has achieved several milestones, including processing over 250 million orders, less than 2% failure rate, and partnering with more than 700 reliable and online integration partners across +32,000 locations globally.