In simple terms, change management is the art of managing the transition from a current state to a desired future state. Today’s fast-paced business world entails staying on your toes through scrutinizing the political, economic, socio-cultural, technological, demographic, and competitive factors that spark the need for change, and changing before you are forced to!
But how can you effectively manage organizational change?
Identify changes in the broader business environment, then raise and respond to the following questions: what is to change, where and when will change happen, who will be affected, and how will change happen, within the organization?
Inform stakeholders of the reasons for the change, the benefits of successful implementation, as well as the details of the change, discuss, arrive at a solid plan, and monitor its execution and fine-tuning as per the need!
Conquer fears of failure, loss of control and/or status, increased workload, and the unknown through active listening and open two-way communication at every stage of change, in an attempt to overcome futile resistance to change.
Shed light on the benefits of successful change management represented in: anticipating challenges and efficiently addressing them, fostering employee performance, aligning existing resources within the organization, responding faster to customer demands, enhancing customer service, creating an opportunity for developing and achieving maximum benefits from "best practices", and lowering the risk associated with change.
Rest assured that change management is a process that should not be viewed and managed with a one-size-fits-all approach. A customized approach that is congruent with organizational circumstances is inevitable!