Quality management is, by definition, the process of planning, controlling, assuring, and improving quality; both in business operations and productivity, to achieve and maintain a desired level of excellence within a business, eliminating errors, and increasing profits.
So how can you efficiently streamline your business processes using quality management?
Identify your customers’ requirements, and design processes, tools, and techniques for the production of goods/services which address their ever-changing needs and expectations, as part of your quality planning process.
Control quality by inspecting/examining your goods/services for a particular minimum level of quality, and emphasizing vital aspects like controls, job management, defined and well-managed processes, knowledge, skills, experiences, qualifications, personnel, integrity, confidence, organizational culture, motivation, and team spirit.
Assure quality through improving and stabilizing production as well as associated processes, to avoid, or at least minimize, issues that result in mistakes, defects, or product failures!
Closely analyze performance, and continuously exert efforts to increase the efficiency of actions and procedures and reduce re-work, to achieve additional benefits for the users as well as your business.
Translate your quality policy into measurable objectives, and lay down a sequence of steps for realizing them within a specified timeframe, while employing the quality management programs that suit your business best, which include but are not limited to Six Sigma, Theory of Constraints, and and Business Process Re-Engineering.
Total Quality Management (TQM)
If you are after creating high-performing goods/services that meet and exceed customers' expectations, reducing waste, and increasing revenues, quality management is your key!